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Help Centre
HELP CENTER
FAQ categories
Registration
Registration
Account&Verification
Security
Deposit/Withdrawal
Games
FAQ
Bonus
Creating an Account
How can I create an account on PUBS?
Can I open an account on behalf someone else?
What is the minimum age to open an account?
Can I have more than one account?
Account
How can I find my transaction history?
Can I change the email on my account?
Can I change my username?
How can I set up two-factor authentication (2FA)?
Can I change my account details?
I forgot my password. How can I reset it?
Verification
How can I complete basic verification?
Why did my documents get rejected?
Account Security
How can I activate Incognito (Ghost Mode)?
How can you activate 2FA?
What is a Phishing Email, and How to Identify It
Password Security
How Can I Keep My Account Secure?
Deposit
How can I find my Deposit transaction history?
What is the minimum amount I can deposit?
Is there a wager requirement for my deposit balance?
Why hasn't my deposit been credited to my account?
Withdrawal
I receive an error when trying to withdraw my balance
How can I find my Withdrawal transaction history?
Is there a withdrawal fee?
Sports
Why can't I use my Risk-Free bet?
What is a Risk-free bet?
What is Free Bet?
When do I get my winnings?
Postponed Games
Bet Types
Live Casino
What happens if the dealer makes a mistake?
Why was my bet rejected?
Casino
What happens if I lose internet connection during a game?
What is RNG “Random Number Generator”?
My game round got stuck and my winning is missing
Popular Questions
How to increase your loyalty level
How does the Loyalty Rank system work?
How to participate in the Chat Rooms
What is two-factor authentication (2FA)?
What responsible gambling tools do you offer?
About Bonuses
Where can I see the wagering process?
Can I use my bonus funds in any lobby?
Do bonuses have an expiry date?
Are there any betting limits when using bonus funds?
What are the general wagering requirements for bonuses?
How can I opt in for bonuses?